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Take your existing telephony and CRM systems. Add a dash of InGenius. Get ready to smile.

Integrate Your Call Center Directly into Salesforce

InGenius for Salesforce Open CTI

Integrate Your Call Center Directly into Microsoft Dynamics CRM

InGenius for Microsoft Dynamics CRM

Accelerate Growth Strategies

Improve Customer Service

Drive Down Call Center Costs

Expand and grow your business leveraging tools you and your team already have in place.

Get a consolidated look into your call center operations and the impact it’s having on your customers and your business with InGenius Connector Enterprise.

Personalize the customer contact experience and increase call center efficiency.

Intelligently manage inbound and outbound calls to improve customer satisfaction and demands.

Maximize the power of customer data with your call center.

Gain better visibility and control of call center operations by integrating your phone system with your CRM using InGenius Connector Enterprise.

Encourage call logging and watch as your agents meet your call center’s key performance indicators.

Streamline and standardize your agents’ call logging to drive call volumes, improve customer service, and produce customer relevant reports.

InGenius Connector Enterprise is a certified integration for leading telephony platforms and CRM applications.

Why you’ll love InGenius Connector Enterprise

InGenius Connector Enterprise provides the very best in user interface design and application functionality.
Here are just a few of our unique features:

Simple User Interface

The unique Cloud and Console UIs were designed to fit beautifully within your Salesforce interface giving your call center agents an unobstructed view of their customer’s information and intuitive call control directly within Salesforce.

Simple User Interface

The unique UI was designed to fit beautifully within your Microsoft Dynamics CRM interface giving your call center agents an unobstructed view of their customer’s information and intuitive call control directly within Microsoft Dynamics CRM.

Bookmark Transfer

With InGenius Connector Enterprise calls come to you with context. The bookmark transfer contains the customer’s data and the first agent’s notes, so your agent has all the information they need to support the call and get your customer the help they need.

Custom Screen Pop

Calls come to your agents with context with InGenius Connector Enterprise since it provides you with the customer data you need to support your call. Screen pop based on caller ID or IVR collected digits and screen-pop on custom CRM objects is all possible.

System Configuration

InGenius Connector Enterprise has unique management tools that give you the ability to manage user settings in real-time!

BOOK A DEMO TODAY!






 

SEE WHAT OUR CUSTOMERS
ARE RAVING ABOUT

“InGenius Connector Enterprise allowed us to integrate our diverse global call center operations directly into Salesforce without a desktop installation. The quick installation time, tight integration with our Avaya phone system, and flexibility of the application to integrate agent functionality and custom applications made InGenius Connector Enterprise an easy decision when vetting and selecting an enterprise level CTI call center solution.“

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Erik Coll, Manager, Network & Telecom Architecture Citrix