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Take your existing telephony and CRM systems. Add a dash of InGenius. Get ready to smile.

Integrate Your Call Center Directly into Salesforce

InGenius for Salesforce Open CTI

Integrate Your Call Center Directly into Microsoft Dynamics CRM

InGenius for Microsoft Dynamics CRM

Accelerate Growth Strategies

Improve Customer Service

Drive Down Call Center Costs

InGenius Connector Enterprise
integrates your existing phone system directly into your CRM.

Expand and grow your business leveraging tools you and your team already have in place.

Get a consolidated look into your call center operations and the impact it’s having on your customers and your business with InGenius Connector Enterprise.

Personalize the customer contact experience and increase call center efficiency.

Intelligently manage inbound and outbound calls to improve customer satisfaction and demands.

Maximize the power of customer data with your call center.

Gain better visibility and control of call center operations by integrating your phone system with your CRM using InGenius Connector Enterprise.

Encourage call logging and watch as your agents meet your call center’s key performance indicators.

Streamline and standardize your agents’ call logging to drive call volumes, improve customer service, and produce customer relevant reports.

InGenius Connector Enterprise is a certified integration for leading telephony platforms and CRM applications.

Why you’ll love InGenius

Screen Pop

Know your customer and improve overall satisfaction.

Quickly see all your customer information before the call is connected, by matching phone numbers or customer-entered IVR information and automatically popping the data to the screen.

Click-to-Dial

Make more calls in less
time.

Simply click on any phone record and automatically dial using your softphone or handset.

Call Logging

Spend less time logging between calls.

Automatically capture your inbound and outbound calls. Quickly add notes with customizable call log templates and wrap-up codes matching your business process.

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SEE WHAT OUR CUSTOMERS
ARE RAVING ABOUT

“InGenius Connector Enterprise allowed us to integrate our diverse global call center operations directly into Salesforce without a desktop installation. The quick installation time, tight integration with our Avaya phone system, and flexibility of the application to integrate agent functionality and custom applications made InGenius Connector Enterprise an easy decision when vetting and selecting an enterprise level CTI call center solution.“

citrix-logo-250x250
 
Erik Coll, Manager, Network & Telecom Architecture Citrix